FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

Do I need to pay extra for a turnaround time of 1 to 2 business days for the Standard Editorial Package?

Most manuscripts under 15,000 words ordered through the Standard Editorial Package are returned within 1 to 2 business days. We understand the importance of timely knowledge, which is why we will do our best to provide you with your polished manuscript as quickly as possible with no additional charge to help expedite the publication process.

We provide fast turnaround times at no extra cost! If you are operating under a very tight deadline and need a guaranteed turnaround time, we do recommend that you review our rush fee delivery options.

What is the standard turnaround time for English Language Copy Editing?

Here is a breakdown of our typical turnaround time for copy editing under the Standard Editorial Package:

  • Manuscripts consisting of 10,000 words or less: 1 business day
  • Manuscripts consisting of 10,001–20,000 words: 2 business days or sooner
  • Manuscripts consisting of 20,001–30,000 words: 3 business days or sooner
  • Manuscripts consisting of 30,001–40,000 words: 4 business days or sooner

Please note that most projects will be completed according to the above turnaround time, but it is not guaranteed.

Where are your company's headquarters located?

We proudly operate as an American company located in Hershey, Pennsylvania, United States!

Is your customer service operation located in the United States, abroad, or powered by AI-assisted systems?

Our fully human customer service operation is also based in Hershey, PA. At eContent Pro, we are committed to providing exceptional customer care and communication. Rest assured that when you reach out to us, you'll be connected with a genuine individual. Unlike other service providers in the industry, we understand the value of personalized interactions with clients. We strive to establish a strong, collaborative relationship with you from the moment you reach out to us. We are readily available to address queries, offer guidance, and tailor solutions to meet your unique requirements. This personalized approach fosters trust and loyalty, ensuring that you feel valued and supported through each interaction.

What payment methods do you accept?

We accept all major credit cards and PayPal. Payment can also be made by your academic institution or via wire transfers upon request. Please contact us at customerservice@econtentpro.com for further instructions.

How do I arrange payment for my order if it is being funded by an academic institution?

If your order is being funded partially or in full by an academic institution, we can facilitate direct billing to your academic institution upon receipt of a Purchase Order Number. Once you upload your manuscript, you will receive a quote for editorial services. To request an invoice for your academic institution, please reach out to us at customerservice@econtentpro.com.

How do I receive the Academic Discount?

When you purchase any of our services, the Academic Discount will automatically apply to your total order. You will not need to enter any supplementary information or promo code.

I recently received a promo code, how do I redeem it?

When submitting your order, please enter the promo code into the Promotional Code box when providing your billing information at checkout. Once you enter the promo code, please click “Apply” to see the updated quote.

In what format should I prepare my manuscript for uploading during the order submission process?

Our system only accepts manuscripts in Microsoft Word (.docx) format, which allows our copy editors to facilitate their edits via track changes.

When submitting your manuscript, please ensure that there are no track changes in the document and that you provide us with a clean document to copy edit.


ENGLISH LANGUAGE COPY EDITING SERVICES

What packages include English language copy editing?

English language copy editing is included in the Standard Editorial Package and the Premium Editorial Package.

What is included in English language copy editing?

English language copy editing focuses on improving the clarity, accuracy, and overall quality of your manuscript to meet professional and academic publishing standards. Our expert editors will:

  • correct grammar, spelling, punctuation, and syntax errors;
  • refine sentence structure to improve clarity, flow, and readability;
  • eliminate wordiness, redundancy, and jargon;
  • ensure consistency in terminology, numerals, hyphenation, headings, and formatting;
  • cross-check in-text citations and references for accuracy and consistency;
  • apply your preferred style guide (APA, MLA, Chicago, or others);
  • adjust tone and voice for precision and academic professionalism; and
  • use Microsoft Word’s Track Changes feature so all edits are visible for your review.

This service ensures your manuscript is polished, professional, and ready for submission.

What qualifications do your copy editors have?

At eContent Pro, our native English-speaking copy editors meet rigorous selection standards and undergo continuous quality control checks. These skilled copy editors have extensive experience in revising scientific material across various subject areas, with many holding unique certifications and master’s or doctorate degrees. In fact, of our English language copy editors, 79% hold advanced degrees, 36% specialize in working with non-native English speakers, and 32% are published authors.

Our editors are familiar with numerous formatting styles, including, but not limited to, APA, Chicago, Harvard, AMA, AMA, AP, and Australian.

Learn more about our editors on our Team page.

Can I see a copy editing sample?

Of course! Please click here to view some samples of our work.

Do I need to include the Formatting Style in my Service Options when I submit my order?

Yes, the Formatting Style is required for all jobs submitted for editorial services. In addition to English language copy editing, the Standard Editing Package also includes adherence to your preferred style guide, cross-checking citations and references for accuracy, and verification of callouts and captions for figures and tables.

Do I need to include a Publisher, Link to Style/Formatting Guidelines, and Formatting Style in my Service Options when I submit my order?

While it is not required, it is highly advised that you provide your publisher and a link to the publisher’s style/formatting guidelines. In providing the publisher and the publisher guidelines, the copy editor will be able to format your manuscript accordingly. In cases where authors have not yet identified a specific publisher, your manuscript will be formatted based on the selected Formatting Style.

Can I choose my copy editor?

We take every measure to align your manuscript with a copy editor who possesses the most fitting expertise in its subject matter. If you prefer an editor whom you believe would be an ideal match for your manuscript, or if you were exceptionally satisfied with the assistance provided by a specific editor in a prior order, you have the option to request their involvement in editing your upcoming document. You can specify their name in the "Comments/Specific Instructions" field during the order submission process, we will take all measures to support request pending availability.

Can I contact my copy editor directly?

Many of our expert copy editors are members of different editorial boards of various prestigious journals and in order to avoid any conflict of interest, their identity cannot always be shared. If you have questions for your copy editor, please contact us at customerservice@econtentpro.com. A member of our team will serve as a liaison between yourself and your copy editor.

What types of documents do you edit?

We edit virtually every type of document, including research papers, journal articles, books (drafts, fiction, non-fiction, and reference books included), book chapters, essays, proposals, dissertations, theses, and cover letters.

Do you provide a certificate of completion?

Yes. We provide a complimentary certificate of completion with every order. The certificate of completion affirms that your manuscript has undergone meticulous professional copy editing to ensure accurate usage of the English language, correct grammar, proper punctuation, and flawless spelling. This certificate of completion acknowledges the thorough implementation of both professional copy editing and professional proofreading services for your document.

How will my manuscript be returned to me?

When copy editing is finished, you will receive an email notification containing a link to download your final materials. Within the final materials, you will find the following items:

  • A Track Changes version of your manuscript, displaying all edits made by our professional copy editors using Microsoft Word's Track Changes feature.
  • An Accepted Edits version of your manuscript, where all edits have been accepted for a clean, polished manuscript. Editor comments remain to guide any further revisions you may wish to make.
  • A Similarity Report (plagiarism check) generated from your original manuscript, included at no additional cost. This report is 100% confidential and will never be shared with any third parties.
  • A Certificate of Completion, detailing the editorial services performed on your manuscript.

What are your Standard Editorial Package rates?

Our prices reflect the quality work being done by our team of experienced, highly professional copyeditors. At eContent Pro, our copy editing rates are competitively priced and based on the word count of your uploaded document. Therefore, you will only pay for what you need based on the length of your paper. Click here to upload your manuscript for a quote.

My work is similar to other previously published work. Can you check my document for instances of potential plagiarism and/or revise, rewrite, or paraphrase my work?

As a professional copy-editing services provider in the publishing industry, we take the issue of plagiarism very seriously. We provide a similarity report (plagiarism checker) with every order at no additional cost. These reports are 100% confidential and never shared with third parties.

Kindly note that our editors will not insert citations, paraphrase, revise, or rewrite verbatim material that has been previously published. They will, however, correct any improperly styled citations that are not in the appropriate style required by the publisher (e.g. APA, MLA, etc.). It is the responsibility of the author to ensure that all previously published work in their document has been properly cited prior to submitting it for copy editing.

What should I do when I receive my professionally copy edited manuscript?

You will receive a notification once your file has been copy edited and is ready for your review. You will receive your document with Microsoft Word Track Changes and/or comments from your editor. We strongly advise you to check each edit in your document to ensure that you agree with the changes made by your editor. You can “accept” or “reject” edits using the Microsoft “review” options. Your editor may also add comments with suggestions or areas of clarity. You should consider the comments from your editor and adjust your manuscript as suggested. If you have any questions regarding the edits or comments, please contact us at customerservice@econtentpro.com, and a member of our team can provide additional clarity.

Can you help me increase or reduce the length of my document?

Your editor can make recommendations in increasing or decreasing the word count of your manuscript; however, it is your responsibility to ensure that the content of your manuscript maintains its integrity. Please indicate your request in the "Comments/Specific Instructions" field during the order submission process.

Can I contact my editor with questions after my order is complete?

If you have questions while you are reviewing your manuscript, please contact us at customerservice@econtentpro.com. A member of our team will contact your editor with your questions and respond back to you.

What happens if I am not satisfied with the edits on my manuscript?

We offer quality service, and all of our editors are subject to quality checks. If you are not satisfied with the edits, please contact us at customerservice@econtentpro.com within 48 hours of order completion and we will reevaluate your manuscript at no additional cost.

SCIENTIFIC EDITORIAL PACKAGE

What are Scientific and Scholarly Evaluations?

Scientific and Scholarly Evaluations (also known as pre-peer review evaluations) are expert assessments of a manuscript’s academic quality, rigor, and contribution to the field, conducted prior to formal peer review or publication. These evaluations are performed by PhD-level specialists in the manuscript’s subject area through a double-anonymized review process, ensuring objectivity and confidentiality.

The evaluators assess the manuscript across several critical dimensions, including:

  • originality and significance of the research contribution;
  • strength, clarity, and validity of the methodology and analysis;
  • comprehensiveness of the literature review;
  • relevance and impact within the academic or professional community; and
  • clarity, organization, and accessibility of the writing.

Based on these criteria, evaluators provide constructive feedback and expert suggestions aimed at improving the manuscript’s scholarly quality and readiness for publication.

In essence, scientific and scholarly evaluations help authors strengthen their manuscripts through rigorous, unbiased feedback, positioning their research for success in subsequent peer review and publication stages.

Does the Scientific Editorial Package include English language copy editing and proofreading?

No, the Scientific Editorial Package does not include English language copy editing and proofreading.

What packages include Scientific and Scholarly Evaluations?

Scientific and Scholarly Evaluations are included in the Scientific Editorial Package and the Premium Editorial Package.

What are your Scientific and Scholarly Evaluators Qualifications?

All of eContent Pro’s Scientific and Scholarly Evaluators hold doctorates in their fields and are specialized across 13 different subject areas. Our evaluators have decades worth of hands-on experience and serve on editorial review boards of prestigious journals.

Can I contact my Scientific and Scholarly Evaluator directly?

Since our Scientific and Scholarly Evaluations are conducted on a double-anonymized basis, offering anonymity to both the client and the editor, their identity cannot be shared. If you have questions for the Scientific and Scholarly Evaluators, please contact us at customerservice@econtentpro.com, and a member of our team will serve as a liaison between yourself and your Scientific and Scholarly Evaluators.

How will my manuscript be returned to me?

The Scientific Editorial Package includes two expert assessments of your manuscript’s academic quality, rigor, and contribution to the field. When the evaluations are finished, you will receive an email notification containing a link to download your final materials, which will include:

  • Two Scientific and Scholarly Evaluations conducted by PhD-level experts in your specific research field. These evaluations were conducted through a double-anonymized process to ensure objectivity and confidentiality. Their purpose is to elevate the quality of your research and prepare your manuscript for successful publication.
  • A Similarity Report (plagiarism check) generated from your original manuscript, included at no additional cost. This report is 100% confidential and will never be shared with any third parties.
  • A Certificate of Completion, detailing the editorial services performed on your manuscript.

If applicable, you may also receive a copy of your manuscript in Microsoft Word (.docx) format with Track Changes and comments.

Are the Scientific and Scholarly Evaluations considered transferable or portable?

We cannot guarantee that a journal Editor-in-Chief, book editor, or publisher will accept the Scientific and Scholarly Evaluations as part of the peer review process. It is advised that you consult the journal Editor-in-Chief, book editor, or publisher directly once the Scientific and Scholarly Evaluations have been completed.

What are your Scientific Editorial Package rates?

Our Scientific Editorial Package rates reflect the quality work being done by our team of experienced, highly professional content editors. With that said, our Scientific Editorial Package rates are competitively priced and based on the word count of your uploaded manuscript. Therefore, you will always pay for only what you need based on the length of your paper. Click here to upload your manuscript for a quote.